Quality Management
Experienced

Customer Liaison - Night Shift

Full Time
NewarkUSA
Jennifer Avelino
HR Manager

The Motherson Group is one of the 15 largest full system solutions providers to the global automotive industry, serving multiple further industries, such as rolling stock, aerospace, medical, IT, and logistics, with over 190,000 employees across 44 countries worldwide.

What you'll do

Represent SAS at customer site; verify modules in incoming, assembly & end-of-line (EOL) areas

Initiate, coordinate & expedite sort activities to address quality concerns quickly

Investigate quality & delivery issues at customer location; coordinate with SAS Operations & Quality

Assess validity of customer complaints—determine if due to SAS quality or customer process

Act as first contact for customer inspectors, planners & key personnel

Provide daily quality reports & early warnings to SAS Head of Quality before escalation

Ensure quality issue communication between SAS shifts

Perform minor reworks on non-critical modules

Initiate containments for issues found on received modules

Facilitate return of JIS racks per SAS-customer agreement

Support activities improving SAS–customer working relationship

What we offer

Competitive Pay 

Medical Benefits 

401K

Paid time off 

What we are looking for

possibly experience in the automotive industry; potentially also 1st time experience

2-5 years of experience in process quality area

product knowledge

process knowledge

control plan

technical undestanding

problem-solving experience & methodologies

customer specific requirements