Profesionales con experiencia

Senior Executive

50.0 hours (m/w/d)
NoidaIndia
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SMR is a global company with a high level of innovation. Our goal is to actively help forming the future of the automotive industry – with innovative technologies that make driving more comfortable and safer. With a broad portfolio of manufacturing capabilities, SMR produces a large variety of high-quality products, majorly for the automotive industry.  The Resource will provide support to IT Team and all staff for a diverse range of systems, while maintain confidentiality, discretion, and integrity at all times. Create and maintain documentation and provide training.

Su tarea

  • Monitor and triage helpdesk tickets, categorize and assign to correct technician or business unit.
  • Follow up end-users for on-hold tickets awaiting customer response.
  • User account creation.
  • Create and maintain technical and support documentation.
  • Maintain software renewal register.
  • Perform regular system access audits (e.g. Pronto) and report on results.
  • Assist the team with other routine IT duties.
  • Strong hands-on aptitude for troubleshooting computer hardware, application, and network related issues.
  • Highly organized with the ability to prioritize tasks and work under pressure.
  • Flexible with work hours; punctual, reliable, available to support the team and the business as, and when required.
  • Strong attention to detail. 
  • Experience administering Active Directory and Microsoft 365.
  • Some application support experience (ERP system support)
  • Tertiary qualification in IT or equivalent work experience.
  • Committed approach to learning, and a collaborative member of the IT team.

Qué ofrecemos

  • A competitive salary and range of benefits.
  • Be part of worldwide team with very big challenges ahead, which bring huge development opportunities for people with big career goals.
  • If you enjoy working in a fast-paced environment then look no further.
  • We are an equal opportunity employer where inclusion matters; this is evidenced by us being a Disability confident Committed Employer.

Perfil deseado

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Microsoft Certified: M365 Fundamentals, Azure Fundamentals, or Modern Desktop Administrator Associate.
  • ITIL Foundation (especially for ticketing, triage, and documentation practices).